Benefits Portfolio Advocate
Melissa has 25 years of experience in the insurance industry, having worked at Prudential in Case Installation, Aetna, Inc. as a Broker Assistant and HealthNet of the Northeast in Account Management for Small Group Sales.
Since joining our team in 2006, Melissa is mainly responsible for supporting and advocating for our in-force groups, their HR teams and their employees directly. As the first to joke, “I’m paid to stress”, she finds it rewarding to be able to assist someone in having a full understanding of how their insurance plans work, always using personal experiences to make examples relatable. Should a claim issue ever arise, following all HIPAA guidelines, she is always happy to step in and assist.
Melissa also assists with Broker of Record letters, new business sales, outstanding premium reminders, working on renewals to remarket groups, client enrollment meetings, and assisting on appointments.
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